Thousands of O2 customers are still not able to use the data services eleven hours after the network went down in the UK this morning.
Furious customers of the network, which has a total of 32 million customers and is the second largest mobile network in the UK, have taken social media to report problems with 4G, data services and phone calls.
Network problems started around 5:30 am , with about 1,662 complaints filed before 7 o'clock, and customers in Manchester, London and Southampton reported interruptions.
But the problems also spread beyond England in Scotland and Northern Ireland, a recent heat map of the Down Detector shows
The network, which is also used by customers with Tesco Mobile, GiffGaff, Sky Mobile and Lycamobile, has accused the problem of defective software provided by a third-party Ericsson provider
The spokespersons for both O2 and Ericsson have told The Sun that they can not yet say when the problems will be solved.
L & # 39 O2's latest statement states: "The network problem we are currently experiencing remains a priority for us and we are working as quickly as possible to solve the problems.
" All O2 technical teams are working closely with one of our third-party providers who identified a global software problem in their system that affected data services.
"As a result of this incident, we are experiencing a strong network demand which means that some customers may have problems in making and receiving voice calls.
" We apologize to our customers for any inconvenience. " O2 customers can check for updates on O2.uk/ServiceStatus.
Until the problems being fixed, O2 also encourages customers to "use wifi anywhere they can."
Meanwhile, Börje Ekholm, president and CEO of Ericsson, said: "The faulty software that caused these problems is in the process of being divested and we apologize not only for
" We work hard to ensure that our customers can limit the impact and restore their services as soon as possible. "
Mark Evans, CEO of O2's owner, Telefónica, also tweeted that the company is "working hard with Ericsson to find a quick solution".
In addition to customers with O2, Tesco Mobile, GiffGaff, Sky Mobile and Lycamobile, the interruption also affected systems that relied on the same network as the electronic timetables for buses in London and Boris Bikes due to their connections O2 sim.
A frustrated O2 client wrote: "My data does not even work on my calls, I did not connect and before I had no signal for about 45 minutes."
Another added: "Oh big, O2 data network down ".
One third said: "I can assume that there is a widespread problem with o2 mobile data." Everyone is out in the country. "
Another pointed out the irony of the company's response. , saying: "Me: My internet does not work: – (
" @ O2: all right, check our website for updates "
GiffGaff, Tesco Mobile, Sky Mobile, Lycamobile are all" piggyback " on the O2 network, which means that the O2 interruption also affected their customers.
Piggybacking is very common among mobile networks in the UK.
In reality, there are only four mobile networks in the Kingdom United – EE, Tre, O2 and Vodafone – and all the other providers that move – that is, buy space from – one of these networks.
Tesco, GiffGaff, Sky Mobile and Lycamobile are on O2, Asda is on EE and TalkMobile is on Vodafone.
Your rights when your network goes down
WHEN your network fails, it's your responsibility mobile phone operator solve the problem.
If you feel that the interruption has caused you significant problems or you have waited a long time for repairs, it is worth complaining and as
Ofcom telecommunications regulator says that in cases where you have been without assistance for a however, you may also have the right to cancel your free criminal contract.
To complain, you must follow the formal complaint procedure of the supplier. Details should be available on his website or from his customer services.
If the problem persists, after eight weeks it is possible to file a complaint with an alternative dispute resolution (ADR) scheme.
Ofcom has approved two ADR schemes – CISAS and Ombudsman Services: Communications.
Your supplier will tell you which scheme is a member.
As breakthrough news spread, Ernest Doku, an expert on cell phones on uSwitch, told The Sun:
"O2 users affected by this disruption of mobile data will understandably be concerned and frustrated.  "Although it is good that voice calls are still active and running, without a time for correction, this is probably a worrying situation for a large percentage of O2 has about 32 million customers in the UK.
"Suffering customers can track this incident using their own O2 network status checker and ask the provider to keep them posted.
" Meanwhile, O2 customers can go to place and receive calls, but will have to resort to using Wi-Fi if they want to go online.
"For millions of users around and rely on smartphone maps to get around, it's worth considering apps like Google Maps allowing customers to download maps on Wi-Fi and view them offline.  "With a little idea of when this problem will be solved, it's worth getting ready before going out to make sure your data downtime does not surprise you."
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The O2 network is inactive and when 4G data connections come back online?
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It is not the first time that the O2 network has encountered problems.
In October, the mobile network was inactive and thousands of customers could not make or receive calls.  It also happened in September, as both the Sky and O2 mobile networks were falling due to Storm Ali.
Meanwhile, EE and Vodafone are being investigated by the watchdog for claims of false information on network coverage in rural areas.  Your rights when your network goes down – What to do to get compensation from O2, EE, Sky, BT and the rest
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