A Muslim family claims that they were forbidden to visit a newborn at the hospital because the staff said they looked "scary".
The Zahr family said they were mortified after being told they would be kicked out of the hospital if they did not leave, before the security personnel started calling the police.
They had reached the end of the hours of visiting the Inova Fair Oaks Hospital in Fairfax, Virginia.
But when they arrived at the work department, the child's aunt was confronted by a security guard, according to Arwa Zahr.
He was with his mother and father ̵
The family states that this is a reason why they were not allowed to look at the baby.
"He yells at me and he tells us," You are not allowed to be here "and then you said" You know, you look scary, "Arwa Zahr told NBC 4.
The Zahr claim they were recalled in the waiting room.
But when the father of the child, Ahmed Zahr, discovered what had happened, he confronted the security guard and told him he was disrespectful.
The guard called the supervisor of the shift.
"We tried to explain to [the supervisor] our version of the story," Ahmed said
" He [the supervisor] looked at my mother as she tried to explain what happened, and he said to her: "shut your mouth or I'll kick you"
"He's telling them," Nobody wants you here. Nurses do not want you. Doctors do not want you here. "
As Ahmed continued to defend his family, he said the supervisor called the police.
The family talked to the officers before leaving the hospital without seeing the child.
Ahmed Zahr says he has never experienced similar abuse before, and says it is even more painful because the grandparents of the child, Dr. Nabil Zahr and Karima Zohdi were volunteer chaplains in the nearby hospital with strong ties to Inova Fair Oaks.
In a statement to the US media, the hospital said: "Inova respects and values our diverse community of patients and believes that all patients have the right to a respectful and safe environment, free from all forms of discrimination.
"We maintain our team members and contractors to the highest ethical standards, supported by a strict tolerance policy against all forms of discrimination.
" We are reviewing family concerns and continue to look for opportunities to better manage these situations in the future.
"Inova's senior leadership appreciates our longstanding relationship with the family and has extended an invitation to meet in person."
The family says they are not interested in a meeting until the the hospital will not give them an update of what actions have been taken and whether an incident investigation has been conducted.