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Home / Business / Massive shake-up for millions of BT customers as it promises no price hikes until 2020

Massive shake-up for millions of BT customers as it promises no price hikes until 2020



MILLIONS of BT customers will boost their invoices for next year, as the supplier also shakes the way in which it calculates price rises.

BT told Sun that both broadband and new line and mobile users will be frozen until 2020.

   BT says it will not increase prices for landline, broadband and mobile customers this year

Alamy

BT says it will not increase prices for landline, broadband and mobile customers in the year

While new mobile and broadband customers and Renewals that are recorded from now on will only see prices increase once a year in line with the consumer price index (CPI) inflation index.

has drastically increased prices, but now says it will always use the January inflation measure to calculate bills changes.

BT made the last rise in fixed landline, broadband and TV prices in September up to 40%.

has made matters worse is that there has been the SECOND increase in landline prices, broadband and BT Sport customers since the bills have increased up to 33% since January.

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In comparison, the last CPI figure of November 2018 stood at only 2.3 percent.

Campers have long claimed that telecommunications providers used IPC when calculating invoice increases as they reflect the cost of real life and are generally lower than the retail price index (RPI) ) measure that many mobile phone providers, in particular, use

RPIs was a 5.1% in November much higher, although BT claims that it never used RPI to calculate increases.

Rival Sky last lift in April 2018, when they increased by about £ 2.50 a month.

Meanwhile, Virgin Media has elected bills for millions of broadband, TV and home phone users since October of 4.5% – adding £ 48 to the invoices a year.

But the price freezing of BT means that the next increase will not take hold until March 2020, once the January inflation has been announced by the Office for National Statistics.

Haggle for a better deal [19659011] If you want to stic k with your existing supplier, try to negotiate for a better deal.

What? found that customers who contracted managed to shut down their accounts:

  • BT customers saved an average of £ 210 (29%) in the year
  • . Sky customers saved 120 pounds per year (21%) on average
  • Virgin Media customers saved an average of £ 180 (19%) per year

BT confirmed that waking up it will not affect the freezing of BT Plus customers' prices.

Unfortunately, BT TV and BT Sport customers will not benefit from the price freeze or the increase in bills being linked to the CPI.

BT states that this is due to the fact that the prices of its TV packages are based on content and broadcasting rights.

Customers of EE, which is part of the BT Group, also will not benefit from today's announcement.

A BT spokesperson said: "From 2020, we will link any future price changes to the consumer price index (CPI) inflation rate.

" We will not raise prices for bandwidth BT plans wide, by phone and mobile phone in 2019.

"Whi Sometimes price changes are necessary to keep up with the rising costs and to provide the best possible products and services, we know that customers want more clarity and predictability on possible price changes

"We have listened to our customers and from 2020 we will move towards price changes once a year for broadband BT, home phone and mobile customers. "

BT's Internet and telephone line fell in October 2018 causing chaos for customers.

But the provider has revealed a full WiFi "disk" that makes the Internet faster than 25%.

Research published today revealed that millions of TV and broadband users pay up to £ 700 extra year. [19659045] Broadband – Thousands throughout the United Kingdom left without to the Internet or telephone lines


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