11 January 2019 Epic changed his reimbursement policy and introduced regional prices in his shop.
The Epic Games store has a new refund policy that now corresponds to Steam. You will receive "unlimited refunds", as long as you request your claim within 14 days from the purchase (or 14 days from the date of release in the pre-orders) and you have less than two hours of play. The store still does not have Steam's convenient self-service option, but is destined for a future update. For now, refunds will still be managed through support tickets.
This news comes from Sergey Galyonkin of Epic on Twitter . This update also brings regional prices to the store, so players in the 30 supported regions – covering 130 countries – should not pay in excess of their currency. Store values are still in USD per hour, but local currencies will become officially available over time.
Epic has always claimed to offer reimbursements through his shop, although the process started was not exactly clear. The original idea was to provide customers with annual tokens to redeem reimbursements "without asking questions", but the annual limit of requests was not favorable to potential buyers.
Galyonkin observed at the moment the store is "work in progress" and the reimbursement system – together with "reviews, results, mod support, parental controls and more currencies for regional prices" – will be implemented correctly later. The schedule for the rest of these updates is not exactly clear, but we have obtained regional prices fairly quickly.
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It's nice to have those features locked, since an increasing number of exclusive Epic Games is about to end. The Division 2 of Ubisoft is the first Triple-A title to drop Steam in favor of the Epic store, although there is the caveat that is still available on the publisher's Uplay.